ROLE PURPOSE

The Director of Monitoring & Performance translates the SLT’s strategic direction into measurable objectives and monitors their adoption and implementation across departments. The Director provides the systems, data, analysis, and reporting required to help leadership understand progress, identify gaps, and make informed decisions

KEY RESPONSIBILITIES
• Translate strategic priorities into measurable objectives.
• Develop and maintain appropriate KPIs and performance frameworks.
• Monitor progress against agreed targets.
• Establish systems for collecting and analysing performance data.
• Administer performance evaluations across relevant departments.
• Identify performance gaps, trends, risks, and opportunities.
• Provide analysis and recommendations for improvement.
• Support departments in understanding and achieving agreed objectives.
• Establish consistent monitoring and reporting processes.
• Prepare quarterly performance reports for the Senior Leader for Strategy & Performance.

LEADERSHIP & PEOPLE RESPONSIBILITY
• Build and lead the monitoring and performance team.
• Develop team members in data analysis, reporting, and performance management.
• Establish a culture of accountability and continuous improvement.
• Equip leaders to use performance information effectively.

ACCOUNTABILITY
The Director is accountable to the Senior Leader for Strategy & Performance and is responsible for ensuring that strategic objectives are translated into measurable and monitorable outcomes.

KEY PERFORMANCE INDICATORS
• Quality and consistency of KPI frameworks.
• Timeliness and accuracy of performance reporting.
• Percentage of strategic objectives with measurable outcomes.
• Progress against agreed targets.
• Identification and resolution of performance gaps.
• Quality of insights and recommendations provided to leadership.

LEADERSHIP EXPECTATIONS
The Director should demonstrate analytical thinking, objectivity, attention to detail, strategic awareness, strong communication skills, and the ability to translate data into practical recommendations for leadership and growth.

Reports to: Senior Leader for Strategy & Performance / Designated SLT Sponsor
Direct Reports: Monitoring, evaluation, performance, and data teams

Director of Monitoring & Performance